{"id":5485,"date":"2024-05-07T08:02:01","date_gmt":"2024-05-07T08:02:01","guid":{"rendered":"https:\/\/oib.om\/feedback-complaints\/"},"modified":"2025-01-14T12:09:33","modified_gmt":"2025-01-14T12:09:33","slug":"feedback-complaints","status":"publish","type":"page","link":"https:\/\/oib.om\/ar\/feedback-complaints\/","title":{"rendered":"FEEDBACK &amp; COMPLAINTS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5485\" class=\"elementor elementor-5485 elementor-2042\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b479ab2 e-flex e-con-boxed e-con e-parent\" data-id=\"3b479ab2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-678f656 elementor-widget elementor-widget-heading\" data-id=\"678f656\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u0634\u0643\u0627\u0648\u0649<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a263fd e-flex e-con-boxed e-con e-parent\" data-id=\"4a263fd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddfa6f4 elementor-widget elementor-widget-text-editor\" data-id=\"ddfa6f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u0639\u0632\u064a\u0632\u064a \u0627\u0644\u0639\u0645\u064a\u0644\u060c<\/p><div class=\"TruncatedRichText\" role=\"presentation\"><div class=\"RichText3 TruncatedRichText-richText\"><div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><p>\u064a\u0633\u0631\u0646\u0627 \u0641\u064a \u0628\u0646\u0643 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0627\u0644\u0639\u064f\u0645\u0627\u0646\u064a \u0623\u0646 \u0646\u0633\u062a\u0642\u0628\u0644 \u0643\u0627\u0641\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0643\u0645 \u0623\u0648 \u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a\u0643\u0645 \u0623\u0648 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0639\u0628\u0626\u0629 \u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0623\u062f\u0646\u0627\u0647\u060c \u0623\u0648 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0641\u0631\u064a\u0642\u0646\u0627 \u0645\u0628\u0627\u0634\u0631\u0629 \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a: <a href=\"mailto:clientcare@oib.om\">clientcare@oib.om<\/a>\u00a0<\/p><\/div><\/div><\/div><div class=\"AttachmentImage AttachmentImage--large Stack Stack--align-start Stack--direction-column Stack--display-block Stack--justify-start\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b004c3d elementor-button-align-end elementor-widget elementor-widget-form\" data-id=\"b004c3d\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"5485\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"b004c3d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Oman Investment Bank\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tFirst Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"\u0627\u0644\u0627\u0633\u0645 \u0627\u0644\u0623\u0648\u0644\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_085fdaa elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_085fdaa\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tLast Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_085fdaa]\" id=\"form-field-field_085fdaa\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"\u0623\u0633\u0645 \u0627\u0644\u0639\u0627\u0626\u0644\u0629 (\u0627\u0644\u0642\u0628\u064a\u0644\u0629)\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u00a0\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_2d00630 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2d00630\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tSubject\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_2d00630]\" id=\"form-field-field_2d00630\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"\u0627\u0644\u0645\u0648\u0636\u0648\u0639\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_1894ea7 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1894ea7\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMobile Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_1894ea7]\" id=\"form-field-field_1894ea7\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"\u0631\u0642\u0645 \u0627\u0644\u0647\u0627\u062a\u0641\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"\u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u0625\u0631\u0633\u0627\u0644<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f58a149 elementor-widget elementor-widget-text-editor\" data-id=\"f58a149\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u0641\u064a \u062d\u0627\u0644\u0629 \u0639\u062f\u0645 \u062a\u0644\u0642\u064a\u0643 \u0623\u064a \u0631\u062f \u062e\u0644\u0627\u0644 5 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644\u060c \u064a\u064f\u0631\u062c\u0649 \u0631\u0641\u0639 \u0627\u0644\u0634\u0643\u0648\u0649 \u0645\u0628\u0627\u0634\u0631\u0629 \u0625\u0644\u0649 \u0627\u0644\u0641\u0627\u0636\u0644:<\/p><p style=\"margin-top: 10px; font-size: 20px;\"><strong>\u0634\u0631\u064a\u0641 \u0627\u0644\u0641\u0627\u0631\u0633\u064a\u00a0&#8211; \u0643\u0628\u064a\u0631 \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u064a\u0646 \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u064a\u064a\u0646\/ \u00a0\u0631\u0626\u064a\u0633 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67e6e28 iconstyle elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"67e6e28\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+96821116115\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewBox=\"0 0 39 39\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1.39997 19.1901C3.35997 23.1401 15.58 35.3701 19.67 37.4601C23.21 39.2701 27.39 39.2001 30.2 36.3901C30.81 35.8101 31.41 35.2202 31.96 34.6802C32.58 34.0702 32.89 33.2101 32.79 32.3401C32.69 31.4701 32.19 30.7001 31.44 30.2601C30.16 29.4901 28.68 28.6101 27.43 27.8601C25.77 26.8601 23.65 27.1301 22.28 28.4901C22.15 28.6201 22.03 28.7401 21.92 28.8501C21.41 29.3601 20.65 29.3401 20.04 28.9501C17.97 27.6301 11.21 20.8702 9.88997 18.8002C9.49997 18.1902 9.47998 17.4302 9.98998 16.9202C10.11 16.8002 10.23 16.6802 10.35 16.5602C11.72 15.1902 11.98 13.0702 10.98 11.4102C10.23 10.1602 9.34998 8.68015 8.57998 7.40015C8.12998 6.65015 7.35998 6.15017 6.49998 6.05017C5.62998 5.95017 4.76998 6.26013 4.15998 6.88013C3.61998 7.43013 3.03997 8.04014 2.44997 8.64014C-0.360028 11.4501 -0.38002 15.6102 1.37998 19.1702L1.39997 19.1901ZM17.86 10.1401C23.86 10.1401 28.73 15.0101 28.73 21.0101C28.73 21.7601 29.34 22.3701 30.09 22.3701C30.84 22.3701 31.45 21.7601 31.45 21.0101C31.45 13.5101 25.36 7.42017 17.86 7.42017C17.11 7.42017 16.5 8.03015 16.5 8.78015C16.5 9.53015 17.11 10.1401 17.86 10.1401ZM17.86 16.9302C20.11 16.9302 21.94 18.7601 21.94 21.0101C21.94 21.7601 22.55 22.3701 23.3 22.3701C24.05 22.3701 24.66 21.7601 24.66 21.0101C24.66 17.2601 21.62 14.2101 17.86 14.2101C17.11 14.2101 16.5 14.8201 16.5 15.5701C16.5 16.3201 17.11 16.9302 17.86 16.9302ZM17.86 3.34009C27.61 3.34009 35.53 11.2601 35.53 21.0101C35.53 21.7601 36.14 22.3701 36.89 22.3701C37.64 22.3701 38.25 21.7601 38.25 21.0101C38.25 9.76013 29.11 0.620117 17.86 0.620117C17.11 0.620117 16.5 1.2301 16.5 1.9801C16.5 2.7301 17.11 3.34009 17.86 3.34009Z\" fill=\"#CF4511\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">6115  2111  968+<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:Sharif.AlFarsi@oib.om\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sharif.AlFarsi@oib.om<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0639\u0632\u064a\u0632\u064a \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u064a\u0633\u0631\u0646\u0627 \u0641\u064a \u0628\u0646\u0643 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 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